All products purchased from thespeir.com can be exchanged within 3 days of purchase only if:-
● The item(s) is faulty, damaged or defective at the time of delivery.
● The item(s) does not match the original specifications of the product or is found to be not the same as you had actually ordered.
You must notify us within 3 days of delivery by writing to contactus.thespeir@gmail.com, in case you want to raise a dispute. At The Spéir, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contactus.thespeir@gmail.com, within 3 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
● Exchange request is made outside the specified time frame.
● The product is damaged because of use.
● The product has tampered.
● Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
Refund:
We have no policy for refund, however in case of non-availability of the product, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be availed online only.
Order Cancellation:
You may cancel your order at any time before the shipping process by sending us an email at contactus.thespeir@gmail.com. After the shipment of your order, you will receive an email with a tracking number against your order.
*The Spéir reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.